MinnSpas delivers hot tubs, swim spas, covers, and accessories. How your order gets to you depends on what you bought and where you are.
Where We Deliver
| Product | Delivery area | Method |
|---|---|---|
| Softub spas | Nationwide | Factory direct shipment, or local delivery in our service area |
| Acrylic hot tubs | [SERVICE_AREA] | Standard Patio Placement or LTL curbside |
| Swim spas | [SERVICE_AREA] | Standard Patio Placement or LTL curbside |
| Covers & accessories | Nationwide | Parcel or freight, depending on size |
| Parts & water care | Nationwide | USPS, UPS, or FedEx |
Alaska and Hawaii are quoted individually. Contact us before ordering.
Delivery Methods
Standard Patio Placement
Available in our local service area. Our team delivers your spa, places it in your prepared location at ground level on a firm, accessible surface, and walks you through basic operation before leaving.
Additional labor, equipment, or specialized placement — including decks, stairs, cranes, tight access, or difficult terrain — may require additional charges. Any such charges will be quoted and agreed with you before delivery, never added afterward. Placement availability depends on your location and site conditions.
LTL Freight — Curbside Delivery
Used outside our local service area, and anywhere patio placement is not available. Your spa ships by freight carrier and is delivered curbside.
- The carrier contacts you to schedule a delivery window.
- Someone must be present to receive and inspect the shipment.
- You are responsible for moving the spa from the curb to its final location.
Softub spas weigh 107–167 lbs empty and roll easily on their side, so curbside delivery is manageable with a couple of people. Acrylic hot tubs and swim spas are substantially heavier and require equipment or a crew.
Factory Direct Shipment
Softub spas ordered outside our local service area ship directly from the manufacturer to you. Transit times are the same as LTL freight. To make this happen, we pass your name, delivery address, and phone number to the manufacturer — see our Privacy Policy for detail.
Parcel Shipping
Parts, filters, chemicals, and small accessories ship via USPS, UPS, or FedEx. [PARCEL_THRESHOLD]
A surcharge may apply to bulky items shipped to remote locations. We will notify you before charging it, and you can choose to pay the surcharge or cancel the order.
Delivery Cost
| Destination | Method | Cost |
|---|---|---|
| Twin Cities metro | Standard Patio Placement | [METRO_FEE] |
| Greater Minnesota | Patio Placement or curbside | [GREATER_MN_FEE] |
| Continental US | LTL curbside / factory direct | [FREIGHT_FEE] |
| Alaska & Hawaii | Quoted individually | Contact us |
The delivery cost that applies to your order is shown at checkout before you pay.
Delivery Timeline
Hot tubs, swim spas, and covers are built to order. Nothing sits on a shelf waiting — your spa is manufactured in the configuration you selected.
- We confirm your order and color selection within [CONFIRM_DAYS] business days.
- Manufacturing takes approximately [PRODUCTION_WEEKS] weeks.
- We schedule delivery once your spa is complete.
Typical time from order to delivery is [TOTAL_WEEKS] weeks. We keep you updated at each stage rather than leaving you to wonder.
Parts, filters, water care, and accessories in stock ship within 1–2 business days.
Need it by a specific date? Tell us before you order. Build schedules vary through the year and we would rather set an honest expectation up front than miss a date you were counting on. Call or text [PHONE].
Preparing Your Site
You are responsible for having a suitable location ready before delivery. We will review requirements with you during scheduling, and we would rather catch a problem on the phone than with a spa on your driveway.
The surface
- Level, firm, and able to support the filled weight of the spa. A filled Resort 300 weighs roughly 3,450 lbs.
- Softub spas need no special preparation, no crane, and no concrete pad — a level patio, deck, or compacted base is sufficient.
- Acrylic hot tubs and swim spas require a properly engineered base. Swim spas in particular need a reinforced concrete pad.
Access
- A clear path from the street or driveway to the installation location.
- Gates, walkways, and corners wide enough for the spa. Softub spas fit through a standard doorway; acrylic spas and swim spas do not.
- Overhead clearance free of low branches and wires.
Electrical
- Softub and plug-and-play models run on a standard 115V, 15-amp outlet. A dedicated circuit is recommended.
- Most acrylic hot tubs and all swim spas require a dedicated 240V circuit with a GFCI disconnect, installed by a licensed electrician.
- Electrical work, permits, and inspection are the customer’s responsibility and are not included in delivery.
Have electrical arranged before delivery day. A spa that cannot be energized cannot be commissioned, and returning for a second visit costs you time and us a truck roll. If you are not sure what your model needs, ask us before you book an electrician.
On Delivery Day
- Someone 18 or older must be present to receive the delivery.
- Inspect the spa before the driver leaves.
- If damage is visible, refuse the shipment and contact us immediately.
- Report any damage discovered afterward within 48 hours, with photographs.
Full detail is in our Refund & Returns Policy.
Payment Timing
Orders paid by ACH bank transfer are scheduled for delivery once funds have cleared, typically 4 business days after payment. Card payments clear immediately.
Questions
If anything about your site, access, or timing is uncertain, call us before you order rather than after. It costs nothing and it is the difference between a smooth delivery and an expensive one.
MinnSpas is an award-winning hot tub and swim spa dealer in Apple Valley, MN. Exclusive Minnesota Softub dealer and service center. Carrying Aquatic Spas, Artesian Elite, Island Spas, Garden Spas, South Seas Spas, and TidalFit swim spas, with expert service, financing, delivery, and water care support. Also operates EZHotTubParts.com for parts and water care shipped nationwide.
Last updated [DATE]