Authorized Softub Service Center

Softub Hydromate Repair & Service

Minnesota’s only authorized Softub dealer and service center. We fix Hydromates every week. We’ll tell you straight what it costs and whether it makes sense.

Call or Text 763-200-7727
Only Authorized MN Service Center Repairs 1–2 Hydromates Per Week Statewide Service Ship-In Accepted $500 Trade-In Credit Available

Typical Repair Cost

$600 – $1,300

Diagnosis first. Price confirmed before any work starts. No surprises.

What We Fix

Hydromate Repair Services

If your Softub has stopped working, stopped heating, or is throwing an error code, bring it in or ship the Hydromate pack to us. We’ve seen every failure mode. We know what it costs to fix it.

Hydromate motor failure
Circuit board failure
Heating problems
Error code diagnosis
Leak diagnosis
General troubleshooting
Board Replacement

Circuit Board Options

When your circuit board fails, stock OEM replacement isn’t your only option. We offer an upgraded aftermarket board with better surge protection, arc protection on the relays, retains your temperature settings through power outages, WiFi compatibility, and a 3-year warranty — versus Softub’s standard 90 days.

We’ll walk you through both options when you bring your unit in. For most customers dealing with a board failure, the upgrade makes sense.

Honest Advice

When Repair Doesn’t Make Sense

Softub’s official position is straightforward — there are no consumer serviceable parts inside the Hydromate. Some failures make financial sense to repair. Some don’t. We’ll tell you honestly which situation you’re in.

When repair costs more than it makes sense to spend on an aging unit, we offer a trade-in credit toward a new Softub.

$500 Trade-In Credit

Put your old Softub toward a new one. Full warranty. Fresh start. We apply the credit at purchase — no hoops to jump through.

Not Local?

Ship Your Hydromate to Us

We accept Hydromate units shipped from anywhere in Minnesota and beyond. You don’t need to be in the Twin Cities to get your Softub serviced by an authorized center.

  1. 1Remove the Hydromate pack from your tub
  2. 2Leave the hoses attached to the pack
  3. 3Wrap it well and ship via UPS
  4. 4We diagnose and call you before any work begins
Minn Spas — Authorized Softub Service Center 14608 Felton Court # 109
Apple Valley, MN 55124
763-200-7727
Who We Serve

All of Minnesota — and Beyond

We’re Minnesota’s only authorized Softub service center. We service all Softub units regardless of where they were originally purchased. Customers drive from Duluth, Rochester, St. Cloud, Mankato, and greater Minnesota. If the drive doesn’t work, ship the Hydromate.

Ready to Get Your Softub Running?

Call or text our service department directly. We’ll give you a straight answer on what’s wrong and what it costs to fix it.

763-200-7727

Minn Spas · 14608 Felton Court Suite 109 · Apple Valley, MN 55124

Softub Hydromate Repair — Frequently Asked Questions

Most Hydromate repairs run between $600 and $1,300 depending on what has failed. We diagnose your unit and give you a clear price before any work begins. No surprises.
Turnaround time depends on parts availability and the nature of the repair. We contact you with a diagnosis and estimated timeline before work begins. Call or text 763-200-7727 for current turnaround estimates.
Yes. Remove the Hydromate pack from your tub, leave the hoses attached, wrap it well, and ship via UPS to Minn Spas, 14608 Felton Court Suite 109, Apple Valley, MN 55124. We diagnose it and contact you before any work begins.
Yes. As Minnesota’s only authorized Softub service center, we service all Softub units regardless of where they were originally purchased. If you were a MinneSoftub customer in Mound, you’re in the right place.
Some failures make financial sense to repair. Some don’t. Softub’s official position is that there are no consumer serviceable parts inside the Hydromate. We’ll give you a straight answer on which situation you’re in. When repair doesn’t pencil out, we offer a $500 trade-in credit toward a new Softub.
When repair costs more than it makes sense to spend on an aging unit, Minn Spas offers $500 toward a new Softub. You get a fresh tub with a full warranty instead of putting money into a unit that may have more problems ahead. We apply the credit at purchase — no hoops to jump through.
When your circuit board fails, OEM replacement isn’t your only option. We offer an upgraded aftermarket board with surge protection, arc protection on the relays, retains your temperature settings through power outages, and a 3-year warranty versus Softub’s standard 90 days. We walk you through both options when you bring your unit in.
We serve all of Minnesota from our Apple Valley showroom. Customers regularly drive from Duluth, Rochester, St. Cloud, Mankato, and greater Minnesota. If the drive doesn’t work, ship the Hydromate to us. We accept units from anywhere.

MinnSpas

MinnSpas is an award-winning hot tub and swim spa dealer located in Apple Valley, MN, serving the Twin Cities metro area. We carry top brands including Aquatic Spas, Artesian Spas, Softub, and TidalFit swim spas, with expert service, financing, and delivery. MinnSpas also operates EzHotTubParts.com for hot tub parts, filters, and water care shipped nationwide

info@minnspas.com
14608 Felton Ct # 109 Apple Valley, MN 55124
Monday, Tuesday, Wednesday, Thursday, Friday10:00 – 17:00
Saturday10:00 – 14:00
(763) 200-7727
MinnSpas, LLC
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